Privacy Policy

Privacy Policy

Introduction

Welcome to https://lakewood-german-speaking-therapy.denvermentalhealthcare.com (hereafter referred to as “Lakewood German Speaking Therapy,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of your interaction with our digital platforms, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked from our site. These entities have their own privacy practices, governed by their respective policies, which we encourage you to review before providing any personal data.

Processing Activities

This Privacy Policy is designed to guide you on the following actions:

  1. Using our applications and services as an authorized user.
  2. Visiting and navigating through our websites associated with this Privacy Statement.
  3. Engaging with our communications, including newsletters, emails, phone calls, and text messages/SMS.

Personal Data Collection

We collect various types of personal information to enhance your experience and provide personalized services. The categories of data we gather include:

  1. Account Information: Details required to set up and manage your user account, such as name, username, email address, and password.
  2. Payment Information: Data needed for processing transactions, including credit/debit card numbers, billing addresses, and payment history.
  3. Financial Information: Personal financial details used for accounting and financial reporting purposes.
  4. Purchase Information: Records of products or services bought from us, including quantities, dates, and transaction amounts.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device ID, and location data.
  6. Location Data: Information about your physical location when you access our services or provide consent for location services.
  7. Feedback and Reviews: Content and ratings you share with us through surveys, feedback forms, or product reviews.
  8. Social Media Information: If you choose to connect our services to your social media accounts, we may collect data from those platforms.
  9. Product Information: Details about products or services you interact with, including preferences, usage patterns, and purchase history.

We obtain this data through direct user input, automatic logging files, analytics tools, and partnerships with trusted third parties.

Cookies

We use cookies to enhance your experience and provide tailored services. Cookies are small text files stored on your device that serve various purposes:

  1. Strictly Necessary: These ensure basic functionalities of our website, such as page navigation and access to secure areas.
  2. Preference: They remember your preferences and settings, like language selection and display choices.
  3. Analytics: Cookies from analytics tools help us understand user behavior, measure site performance, and improve our services.

Users can manage non-essential cookies through our built-in Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

The duration for which we retain personal data depends on the purpose of collection and applicable legal requirements:

  • We keep account information and transaction records for as long as necessary for business operations and tax/legal compliance (up to 7 years).
  • Payment information is retained securely for a minimum of 3 years after your last transaction.
  • Location data and mobile device identifiers are deleted or aggregated once their purpose has been served.
  • Most other types of personal data will be retained only as long as needed for the purposes you authorized, after which they will be securely deleted or anonymized.

Security Measures

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

  • Employing encryption protocols for secure data transmission and storage.
  • Utilizing secure third-party processing partners who adhere to strict privacy and security standards.
  • Regularly reviewing and updating our security practices to adapt to new threats.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. Our services are designed for adults, and we encourage parents and guardians to supervise their child’s online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data under specific circumstances.
  • Restriction: Limit our processing of your data for certain purposes.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for direct marketing or other purposes.
  • Non-Discrimination: Assert your right not to be discriminated against for exercising your data protection rights.

To exercise these rights or file complaints/appeals, please contact our Data Privacy Team at privacy@lakewood-german-speaking-therapy.denvermentalhealthcare.com or write to us at:
[Privacy Team Contact Address]

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically for any updates.

Contact Information

For any inquiries, unsubscribe requests, feedback, or data-related questions, please reach out to us:

  • Email: privacy@lakewood-german-speaking-therapy.denvermentalhealthcare.com
  • Postal Mail: [Privacy Team Address]

We are dedicated to addressing your concerns and ensuring a transparent and secure experience with Lakewood German Speaking Therapy.